AI in service management: new data separates hype vs reality

The buzz around AI is undeniable, but how is it truly impacting service management teams? According to our State of AI in Service Management report, 88% of organizations are already using AI. Teams are seeing the impact of AI on improved decision-making, enhanced customer experiences, and increased workforce efficiency. But while most companies are well-aware of the growing value and necessity, they also have hesitations—72% expressed worries about AI tool security, while other concerns include the need for upskilling, or measuring ROI.

Join the discussion with Atlassian Product Managers for AI and Jira Service Management, and Atlassian customer and industry leader, Thumbtack, to learn:

•  How Thumbtack successfully harnessed AI to streamline their service
operations and save a remarkable 180 hours per month! You’ll hear about
their journey and gain practical insights to apply to your own organization
•  Data-backed insights from the report on how to use AI to improve customer
satisfaction, make data-driven decisions, and boost efficiency
•  How to address the real challenges you may face in AI adoption, from data
privacy concerns to the need for upskilling
•  Atlassian’s vision for the future of AI-powered service management and it’s
ability to drive real business value

AI is no longer a futuristic concept; it’s a present-day reality. Don’t get left behind! Whether you’re just starting your AI journey or looking to optimize your existing initiatives, this webinar will provide actionable insights to help you navigate the evolving landscape of AI in service management.